Customer Service

Customer Service Hours

8:00 am to 3:30 pm Eastern Standard Time. To contact us by email, click here.

Returns and Refunds

All merchandise purchased from the Company may be returned to the Company for a full refund or replacement within 30 days of delivery provided that merchandise is returned in its original condition and in its original packaging.

No merchandise will be accepted for replacement or refund after this 30 day period and all sales will be considered final.

Shipping & Delivery

Most orders ship within two to four business days from date of purchase. Products that are drop shipped may be 1 week to ship. UPS delivers Monday through Friday, excluding holidays. For same day or express shipping please leave a comment on the order to ship same day or call us at (513) 872-9111. Please call for an LTL (Less -than-truckload) freight shipment quote for pallet sized orders.
If a customer cancels an order after the product has shipped and the products are returned to CornyKeg, the customer will be refunded the product purchase price less shipping costs. Once again, the customer will be responsible for the shipping costs.

Order Pick-up

If you would like to come pick up your order, please note the comment section in the final steps of the order process and select “customer pickup” in the shipping field. Store pickup hours 8:00 – 3:00 Monday thru Friday.